How it works
Set up videos
Order now for Free UK Delivery
Make sure the battery door is properly sealed: Use a coin to determine that it is fully closed.
Make sure BT is enabled on your phone/device
Close and re-launch app
Remove and re-install battery
Replace the battery with a new one
Un-install and re-install the app
Un-pair and re-pair the Puck to your device
If your bottle is full of ice and no water, the Puck will not properly function
Make sure the Puck grill is clean and not full of debris
Still having problems?
get in touch